Privacy Policy
Effective
This policy explains how Order Lineup handles information when you visit our website, manage a food business account, or place an order through a participating business’s QR menu.
Business accounts and Google sign-in
We use Clerk to manage business authentication and sessions. If you use Google sign-in, Google shares your account identifier, email address, and basic profile information such as your name and profile picture with Clerk. Clerk uses this information to create or recognize your account and to display your profile. Order Lineup uses the account identifier from your authenticated session to find your workspace and check access. The sign-in request is limited to basic identity and profile information.
Clerk stores your authentication profile. Order Lineup stores a Clerk account identifier when you create or join a business workspace. Google account information is used for authentication, account management, and security. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Google API Services User Data Policy
Menus, orders, and payments
We store the business details, menus, prices, images, and service settings that a business provides. Businesses choose what to publish on their menus. Guests can order without an account. We use the pickup name, items, notes, pickup time, and order status to submit the order, show the receipt, and let the business prepare it. Authorized staff at the business can see its tickets and order history.
When you pay by card, the business’s payment processor, such as Stripe or Square, handles the card details. Order Lineup keeps the amount, payment references, and payment and refund status to reconcile the order. The processor handles payment information under its own privacy policy.
Browser storage and notifications
We use cookies and browser storage to keep business sessions active, remember carts and preferences, and help guests reopen receipts. If you enable browser notifications for an order, we use your browser’s push subscription to send order updates. You can turn off these alerts on the receipt page or in your browser settings. We also use technical information to operate the service, limit abuse, and troubleshoot errors.
Who handles information
We share the order with the business you choose. Service providers help host the website and app, store data, authenticate accounts, process payments, and deliver notifications or support mail. They handle the information needed for those functions. We may disclose information when required by law or to protect the service and its users.
Retention and your choices
We keep account, workspace, and order records as needed to provide the service, maintain business history, resolve disputes, protect accounts, and meet legal obligations. You can ask us to access, correct, or delete information associated with your account or order. We may verify your identity and coordinate with the business that received your order. Some records may need to be retained for legal, payment, or security reasons.
You can manage Order Lineup’s Google connection through your Google Account. For privacy questions or requests, email support@orderlineup.com. Google Account connections